A buyer portal connected to handover and aftercare
A customer space becomes useful when it exposes the right documents and real status of requests, not when it adds another isolated communication channel.
Services buyers should receive
- Access documents related to the dwelling and handover.
- Follow open items without calling for a status update.
- Create a claim with a description and useful evidence.
- Recover appointments and signed intervention records.
One source for customers and internal teams
If the portal uses a different database from the customer team, statuses quickly diverge. Buyers see old information while staff work in another spreadsheet.
The portal should expose a controlled view of the same file: dwelling, documents, items, requests, and interventions. Permissions determine what the buyer can view or submit.
Turn a customer message into an operational request
A useful form asks for the dwelling, room, description, and required photographs. The team can then qualify the request, apply the appropriate process, and direct it to the relevant contractor.
The buyer sees progress without accessing internal exchanges. The developer retains coordination and one history through to closure.
The Builddar buyer portal
In Builddar, buyers access their signed documents, handover-list progress, claim creation, and archived intervention records.
The portal belongs to the developer journey. It remains connected to handover, aftercare teams, intervening contractors, and the project history.
Buyer portal questions
Give buyers a clear view of their file
Present documents, snags, claims, and interventions from the same operational history.