Glossary
Buyer property claim: definition and treatment process
A buyer property claim is a request submitted by a customer after handover of the dwelling. It may concern a defect, equipment, document, or question of use. The developer team qualifies it before choosing the appropriate process, responsibility, and intervention.
Turn the request into an operational file
The initial message is completed with the dwelling, room, location, description, and useful photographs. The team then checks context, available documents, and any earlier items.
Qualification separates an information request, an item still open from handover, and a defect requiring analysis or intervention. It prevents every message from being sent automatically to a contractor.
The buyer receives a clear status while internal exchanges, assignments, and appointments remain controlled by the developer team.
Claim handling in Builddar
Buyers can submit a claim from their portal with supporting evidence. The team qualifies it, connects it to the dwelling, and begins the appropriate follow-up.
Contractors, appointments, interventions, and signed records remain in the same history. Context produced during construction stays available when relevant.