Automatic reminders and escalation for construction defect tracking
When contractors participate, email reminders and replies remain attached to each reserve. The construction manager's core workflow still works when they do not log in.
Builddar links each reserve to its responsible contractor, deadline, follow-ups, and replies. Invited contractors use the product for free. When they participate, email reminders can run and the figures stay current. When they do not, the construction manager can still capture, report, and track every item.
The problem this solves
You log 80 defects during an OPR visit, assign each to a trade, and set a deadline. Then the follow-up begins. You email one subcontractor, call another, send a WhatsApp message to a third, and write down who you chased on a notepad. A week later you cannot remember who answered and who did not.
Chasing is unbillable, invisible work. It happens in the evening, after the site closes, when you should be off the clock. And when a deadline slips, there is no record proving you followed up, which matters when a defect resurfaces inside the 10-year decennial liability window and you need to show the trade was notified, repeatedly, and on the record.
The result is the same every project: deadlines pass quietly, the punch list stalls, and the levée des réserves drags on for weeks because nobody was systematically reminded.
How the Automatic Reminder System works in Builddar
- 01
You set the deadline once
When you log a defect on the mobile app, you assign it to a trade and set a due date. That deadline is the only input the reminder system needs from you.
- 02
Every deadline is watched for you
The due date on every open issue is tracked across the project. No spreadsheet, no calendar reminders, no manual tracking on your side.
- 03
The first reminder sends automatically
When the contractor participates, Builddar can email the reserve, its location, the photo, and the expected date.
- 04
Escalation triggers when no response comes
When the contractor participates, Builddar can follow the configured reminder and escalation rules while keeping each action attached to the item.
- 05
Every follow-up is logged
Each reminder and escalation is timestamped on the issue and remains in its follow-up history.
What you get
Less fragmented follow-up
When contractors participate, overdue email reminders and replies stay in the same history instead of being scattered across inboxes.
Deadlines visible in one place
The architect can see overdue items directly, while participating contractors receive the follow-ups configured for them.
A defensible follow-up record
Every reminder and escalation is timestamped in the item history, showing when and how the trade was notified.
Configurable escalation
When a participating contractor does not reply, the configured escalation keeps the project lead informed while the item stays open.
Reminders reach subcontractors for free
Subcontractors receive reminders at no cost. They never need a paid seat to be chased, confirm, or respond.
For which projects and firms
The reminder workflow is designed for architecture and maîtrise d’œuvre teams on full-service appointments, across collective housing and commercial projects, supervising several schemes in execution. It is an additional loop when contractors participate; the core site reporting and defect tracking workflow remains independent. The plan starts at €35 excl. VAT per month per active project, with unlimited seats and free contractor access.